Last updated: September 29, 2026
These terms apply when you contact MINISO Kazakhstan through our official accounts on Instagram, Threads, Facebook (Messenger) or WhatsApp, comment under our posts or mention our account.
The service is provided by MINISO KAZAKHSTAN LLP (ТОО «MINISO KAZAKHSTAN»), BIN 160940025554, Republic of Kazakhstan.
Through these channels we answer questions about our products and stores, accept complaints and requests, and reply to comments and mentions of our brand. The service is free of charge. Using it does not create an obligation to buy anything.
Some replies are prepared or sent automatically by an AI-assisted tool. Our team monitors conversations and can take over at any time; if you would like a person to handle your request, just say so. Automated replies may contain mistakes.
Information about prices, availability in a particular store, promotions and product characteristics given in a conversation is for reference only and may change. The price and availability at the store at the moment of purchase are final. Please check with the store before making a special trip for a specific item.
Please do not send us:
We may stop replying to messages that break these rules and may hide or report such comments.
How we process the data you send us is described in our Privacy Policy. You can request deletion of your data at any time as described in its Data deletion section.
Instagram, Threads, Facebook and WhatsApp are operated by Meta Platforms. Your use of them is also governed by their own terms and policies. We are not responsible for the availability or operation of these platforms.
To the extent permitted by the law of the Republic of Kazakhstan, we are not liable for losses arising from reliance on information given in a conversation that turned out to be inaccurate or outdated. Your rights as a consumer under the law of the Republic of Kazakhstan are not affected.
These terms are governed by the law of the Republic of Kazakhstan.
We may update these terms from time to time. The current version is always published on this page, and the "Last updated" date at the top reflects the most recent change.
For questions about these terms, contact it@miniso.kz.